How We Process Your Personal Data and Purpose of Processing

We may process several types of data from you, including data that identifies you personally, such as personal name, physical address, e-mail address and telephone number, etc. (“Personal Data”). We may also process data that is about you, but individually does not identify you, such as demographic data, data about your internet connection, the equipment you use to access our services and usage details. You have right to choose whether or not to provide the data we requested. However, we may not be able to provide you relevant services if you reject to provide your personal data.

 

1) Register, login the Website, and manage your account information

In order to access and use certain Services on our Website, you need to create an account (“Account”) and register the Website. Once you successfully register the Website, you can use the Account to login and obtain corresponding services on the Website.

The account information may include but not limited to your name, email address, country or region you choose, password and telephone number (“Account information”). We may process your personal data to provide you Service during the procedures of registration, login the Website, and managing your account information. We highly recommend you to use comprehensive and complex password in protecting the security of your account.

You represent and warrant that: (i) all required account information you submit is truthful, accurate and complete; (ii) you will maintain the accuracy, security, and confidentiality of account information; and (iii) your use of the account does not violate any applicable law or regulation. You also acknowledge that your account is personal to you and agree not to provide any other person with access to these services or portions of them using your account information. You agree to notify us immediately of any unauthorized access to or use of your account information or any other breach of security by contacting us at . You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your account information.

 

2) Provide services to you

When you access to a range of Services on our Website such as Online Service, training courses, training certification verification, marketing materials, events, repair and delivery service for products you have purchased from us, questionnaire survey related to events or services, we may process your personal data for purpose of providing corresponding services to you, such as your personal name, username, email address, telephone number.

 

3) Register Partner Program

When you apply for Partner Program for the first time, including ECO Partner, DHOP Partner, you are required to submit a registration form on our Website for our internal verification purpose. We may process your personal data which is necessary for the registration and verification, such data may include your name, physical address, email address, position, code, telephone number and password. In addition, we may also collect company information such as company name, company URL, company address, main industries, employee numbers, etc. If you have already identified as a certified partner, you can login the Website directly.

 

4) Contact with you

For purpose of providing assistance or feedback on your request, answering your questions, handling your complaints, we may process your personal data such as your name, email address, telephone number, country or region you choose.

 

5) Statistical research

General. We use automatic tools to perform statistical research into general trends regarding the use of our services, websites, apps and social media and the behavior and preferences of our customers and users. We also send periodically enquiries to our customers and prospects to gain insight in their opinions and preferences.

Data. To perform our research, we may merge and analyze the different types of data as described above. We may also combine such aggregated data with information we receive from our group companies or from market research. Without your consent we will not use sensitive data for this statistical research.

Interests and benefits. Statistical research helps us to develop better services and offerings, to provide more responsive customer support and to improve the design and content of our websites, products and mobile apps.

6) Direct marketing

General. To satisfy your demands in various scenarios and help you learn better on products, solutions and services, we may process your personal data to send you newsletters, promotions or other marketing communications and materials, including invitations to our exhibitions. Such data may include your name, email address, telephone number, and physical address. We will only process your personal data based on your explicit consent for direct marketing purpose.

Interest and benefits. We use the results of our analysis to tailor our marketing communications to your (and the company you represent), specific interests and preferences. For example, if we notice that you work in a specific sector, such as banking, we may customize our offers, invitations to exhibitions and newsletters to this sector.

Channels We use different channels for our marketing communications, such as e-mail, apps, social media and your personal online account.

Object or revoke. You may object or revoke your consent for receiving marketing communications or materials at any time by click the unsubscribe link provided in the materials or by contacting us at .

 

7) Processing in compliance with applicable laws

In most cases we will process your personal data based on your explicit consent. Apart from that, we may process your personal data which is permitted or required by applicable laws:

Processing is necessary for the performance of a contract or in order to take steps at your request prior to entering into a contract.

Processing is necessary for compliance with a legal obligation.

Processing is necessary in order to protect the vital interests of data subject or of another natural person.

Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested.

Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of data subject, in particular where the data subject is a child.

Other lawfulness of processing as specified in applicable laws.

You may also provide data to be published or displayed (“Posted”) on public areas of our Website, or transmitted to other users of our Websites or third parties (collectively referred as “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. We cannot control the actions of other users of the websites with whom you may choose to share your User Contributions and we cannot guarantee that your User Contributions will not be viewed by unauthorized persons.